In an effort to offer the highest quality customer support, we launched our brand new customer helpdesk system.

This change was necessary due to many different issues we had with the integrated support center in the customer’s portal. As well, this new system will greatly improve customer service to our customers.

From now on, the portal’s ticketing system will redirect to our new portal and is fully integrated to support our 24/7 support system.

Please go to the New HelpDesk and REGISTER now. The new customer portal is located at:

http://helpdesk.existhosting.com

Please contact us if you have any questions regarding the new support helpdesk system.

EXIST Hosting has upgraded its hosting infrastructure and control panel system to the latest version 3.0 Patch 5.

Our software vendor recommended the upgrade for better features to our customers as well as increase stability in the infrastructure.

This brings many new and fixed features to the customers control panel.

Please contact us if you have any questions regarding this upgrade

Thank You

EXIST Hosting will be upgrading its system to the latest system upgrades and patches provided by our system integrators and control panel provider.

This will greatly improve performance on our servers as well as provide our customers with better functionality and options for their existing accounts.

This maintenance is schedule for tonight September 10 2007 at 10:30 PM EST and should last about 2-3 hours. During that time, ALL services will be operational except access to the control panel.

We will update all our customers once the upgrade is done. We will also inform you about all the added features this upgrade has brought to your account.

Please email us if you have any questions

Thank You

EXIST Hosting has successfully migrated WEB3 and WEB1 shared hosting servers from physical to virtual servers.

These servers are now part of our new hosting infrastructure which is based on VMware Virtualization Products utilizing a NAS and other products which form this new and latest hosting infrastructure.

These servers now benefit from much faster speed, reliability and scalability. We have the option to add more processing power, memory, and space on demand to those virtual servers if necessary. This greatly improves performance on these servers

This will greatly help us maintain those servers and perform maintenance as well as having a much faster disaster recovery system.

Feel free to contact us with any comments or questions.

EXIST Hosting will soon schedule an IP migration for some of our Dedicated Server customers.

This migration is done in order to introduce our new IP structure for Dedicated Servers. Each server will get a subnet of 8 IP’s (5 usable IP’s) in its own private VLAN. Servers will have their own gateway, network and broadcast address.

Customers will benefit from having 5 free IP’s with their server and being secured in their own VLAN.  This then assures each customer that none of their IP’s can be used by other customers on the same switch. This will also create a faster and more reliable network for our customers.

We will email all customers with their new IP range for the migration to take place. BOTH sets of IP’s will be available during the migration to assure NO DOWNTIME for our customers. Customers should experience a flawless IP migration with no affect on their service. Those who need more IP’s will now have 5 additional IP’s to use at no additional charge.

All customers will receive an email regarding this migration including additional details and information.

Feel free to contact us with any comments or questions.

This is to advise all customers on the WEB6 web server that we will be perfoming a maintenance on this server on November 15 2006.

The following work will be done on the server:

• Applying Security Patches to the server
• Update to latest stable working software
• Lockdown the server for security threats
• Update monitoring software on the servers

Hours of Maintenance: 6 PM - 1 AM

There should be some downtime for the necessary reboots and operating system patches but we will make every effort to keep those to an absolute minimum.

This is to advise all customers on the WEB5 web server that we will be perfoming a maintenance on this server on October 25 2006.

The following work will be done on the server:

• Applying Security Patches to the server
• Update to latest stable working software
• Lockdown the server for security threats
• Update monitoring software on the servers

Hours of Maintenance: 6 PM - 1 AM

There should be some downtime for the necessary reboots and operating system patches but we will make every effort to keep those to an absolute minimum.

UPDATE: OCTOBER 26 2006

Server maintenance was done successfully and all services are up and running

This is to advise all customers on the MYSQL database server that we will be perfoming a maintenance on this server on October 15 2006.

The following work will be done on the server:

• Applying Security Patches to the server
• Update to latest stable working software
• Lockdown the server for security threats
• Update monitoring software on the servers

Hours of Maintenance: 10 PM - 1 AM

There should be some downtime for the necessary reboots and operating system patches but we will make every effort to keep those to an absolute minimum.

UPDATE: OCTOBER 16 2006

Server maintenance was done successfully and all services are up and running.

This is to advise all customers on the WEB4 web server & MYSQL3 database server that we will be perfoming a maintenance on this server on October 10 2006.

The following work will be done on the server:

• Applying Security Patches to the server
• Update to latest stable working software
• Lockdown the server for security threats
• Update monitoring software on the servers

Hours of Maintenance: 10 PM - 1 AM

There should be some downtime for the necessary reboots and operating system patches but we will make every effort to keep those to an absolute minimum.

UPDATE: OCTOBER 11 2006

Server maintenance was done successfully and all services are up and running.

This is to advise all customers on the WEB3 web server, MYSQL2 database server and MAIL2 mail server that we will be perfoming a maintenance on this server on September 25 2006.

The following work will be done on the server:

• Applying Security Patches to the server
• Update to latest stable working software
• Lockdown the server for security threats
• Update monitoring software on the servers

Hours of Maintenance: 10 PM - 1 AM

There should be some downtime for the necessary reboots and operating system patches but we will make every effort to keep those to an absolute minimum.

UPDATE: SEPTEMBER 26 2006

Server maintenance was done successfully and all services are up and running.